Cancellation and Refund Policy

Gnu Group Learning Academy, operated by GNU IT Solutions and Services under the brand name Gnu Group, keeps its published Fundamentals learning material free. This policy applies to optional paid certification services and paid practitioner laboratory access.

Before payment

A learner may stop checkout at any time before completing payment. Free published learning remains available without purchasing certification or practitioner laboratory access.

Duplicate or erroneous payment

If a learner is charged more than once for the same assessment attempt or practitioner programme, or believes a payment was made in error, they should contact Gnu Group with the Razorpay order or payment ID so the transaction can be reviewed.

Paid service failure

If a successful payment is independently verified but Gnu Group cannot provide the paid certification or practitioner-access service because of a technical or administrative failure, Gnu Group may first correct the issue and deliver the purchased service. If the service cannot reasonably be provided, the payment may be refunded to the original payment method.

After fulfilment

Once a valid certificate has been issued, or practitioner access has been materially used, the paid service is ordinarily not refundable merely because the learner no longer wants it. This does not limit any refund or consumer right that must be provided under applicable law.

Refund processing

Approved refunds are initiated through the original payment channel. Final credit timing is controlled by Razorpay, the bank, card network or payment method and may vary.

Where GST has been recorded for a refunded transaction, the Academy preserves the original tax invoice and handles any required tax adjustment or credit-note accounting separately. A refund does not rewrite the historical invoice record.

Effect on certificate or practitioner-access status

If the payment supporting a certificate is fully refunded or reversed, Gnu Group may mark the associated certificate as revoked so that the public verification record accurately reflects the current credential status. A full refund or reversal of a practitioner-access payment may revoke the associated practitioner entitlement; retained case records may be preserved where required for transaction, support, fraud-prevention or audit purposes.

Contact

For a payment or refund issue, email hello@gnugroup.org and include the course/program plus the Razorpay order or payment ID. Do not send card numbers, CVV, OTP, UPI PINs or banking passwords.